Privacy Policy

Effective Date: 2024

Pixel Mates Arcades ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.

1. Collecting Personal Information

We collect personal information that you provide to us when you:

• Make a purchase
• Create an account
• Subscribe to our newsletter
• Contact us for support or inquiries

The personal information we collect includes:

• Your name
• Email address
• Shipping and billing addresses
• Payment information (processed securely through third-party services)
• Phone number (if provided)

We may also collect non-personally identifiable information through cookies and similar technologies, such as your IP address, browser type, and browsing activity on our site.

2. Using Personal Information

We use the personal information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you regarding your orders, refunds, or customer service inquiries
• To send you updates, promotional offers, and newsletters (you can opt-out at any time)
• To improve our website, products, and services based on your feedback
• To analyze website usage and improve our customer experience

3. Sharing Personal Information

Pixel Mates Arcades does not sell or rent your personal information to third parties. However, we may share your information with trusted service providers, such as payment processors and shipping companies, to help complete your transactions. These third-party partners are required to keep your personal information secure and use it only for the intended purposes.

We may also share your data if required by law, or to protect the rights, property, or safety of Pixel Mates Arcades, our customers, or others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how you use our site. Cookies help us:

• Remember your preferences (e.g., language settings, items in your cart)
• Track website traffic and visitor behavior
• Personalize your experience with relevant content and offers

You can manage or disable cookies through your browser settings, though this may affect your ability to use certain features of our site.

5. Your Rights Regarding Personal Information

As a customer, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal information, subject to legal requirements or ongoing transactions.
• Opt-Out: You can opt-out of receiving marketing emails or newsletters by clicking the unsubscribe link in any email or by contacting us directly at shop@pixelmatesarcades.com.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. We use industry-standard security measures, including encryption and secure servers, to safeguard your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: shop@pixelmatesarcades.com