Effective Date: 2024
At Pixel Mates Arcades, we strive to ensure that your orders are processed, shipped, and delivered efficiently. Below, you’ll find all the relevant information regarding our shipping options and payment methods.
We offer both local and international shipping to a wide range of supported zones. Depending on your location, the following shipping options are available:
Pixel Mates Arcades ships locally within Australia and internationally to select countries. You will be notified during checkout if your location is eligible for shipping. If you have questions about shipping availability to your area, please contact us at shop@pixelmatesarcades.com.
Shipping costs are calculated based on the weight, size, and destination of your order. The exact cost will be displayed during the checkout process before you complete your purchase. Some promotions or bulk orders may qualify for discounted or free shipping.
We process orders within 1-3 business days after payment has been confirmed. After your order is processed, delivery times depend on the selected shipping option and your location.
Please note that during peak seasons or public holidays, there may be delays in order processing and shipping. We will keep you updated on the status of your order via email.
At Pixel Mates Arcades, we accept returns within 30 days of purchase. Items must be returned in their original condition, with proof of purchase, to qualify for a refund or exchange. Return shipping fees are the responsibility of the customer unless the item was damaged or incorrect.
We offer a variety of secure payment methods to make your checkout experience convenient and safe. Accepted payment methods include:
Payments must be made in full at the time of purchase. We will not ship your order until your payment has been successfully processed. You will receive a confirmation email with your order details once the payment is complete.
For bank transfers, please ensure that the correct reference number is provided to avoid delays in order processing. Orders will only be processed once the funds have cleared.
For any questions or concerns about shipping, payments, or orders, please contact us:
Email: shop@pixelmatesarcades.com
